When you submit a support ticket, please rest assured that we have received it. Our standard response time is within 24–48 hours.
In many cases, tickets are answered the same day. However, during high-volume periods or on certain days, response times may be slightly longer. We truly appreciate your patience during those times.
To help us serve you efficiently:
Please submit only one ticket per issue.
Avoid opening multiple tickets for the same request.
Refrain from reaching out on social media regarding active support tickets.
Opening multiple tickets does not speed up the process. In fact, because of how our support queue is structured, it can actually cause delays.
It’s much easier for us to serve you well when everything is kept within a single ticket thread. We promise that your message is important to us, and we will respond as quickly as possible.
Thank you so much for your understanding and support.
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